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Contacts

Customer relations

Societe Generale Bank & Trust is committed to providing high-quality service to its customers and takes particular care in handling the complaints it receives.

Contact
Your message

To ensure that your requests are handled effectively, any claim addressed to SGBT should be sent to:

  • Mail to our dedicated departments:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Commercial banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

SGSS Customer Service Division – Securities Services
28-32, Place de la gare
L-1616 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt.

If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:
Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact SGBT's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission).