Electronic Signature
STEP 1: REQUEST YOUR ACCESS
Once we have received your request, the bank will create your LuxTrust contract and you will get a text message from LuxTrust within 48 hours. This message will contain your USER ID and password, or your VideoID code if you follow the video identification process.
STEP 2: AUTHENTIFY YOURSELF with VideoID in 10 minutes (if necessary)
Download and install the LuxTrust Mobile application on your smartphone.
Open the app, click on the "VideoID" tab at the bottom right of the screen, and then click on "Start ID".
Enter the VideoID code received by text message from LuxTrust and click on "Next".
Check the three boxes to accept the terms and conditions and then click on "Start".
Authorize access to the microphone as well as the camera.
Verify your cell phone number, prepare your identity document and accept the terms of use. The video authentification can now start!
Within 48 hours after the identification by VideoID, you will receive a text message from LuxTrust allowing you to access step 3: the activation of your LuxTrust account.
STEP 3: ACTIVATE YOUR LUXTRUST ACCOUNT in 5 minutes
Download and install the LuxTrust Mobile application on your smartphone.
Enter your USER ID received from LuxTrust, made of 4 letters followed by 4 digits, and click on "Next".
Enter the activation code you received by e-mail, then click "Next".
Define a pin code (6 digits) to secure access to your Luxtrust application and to validate your transactions. You can also unlock your application via fingerprint / facial recognition.
Select 3 questions from the list, answer them and then click "Next".
Enter the password you received by text message from LuxTrust, set a new one and click 'Next'. You can use numbers, letters and special characters (such as @%?#'...). Your password must contain between 6 and 10 characters.
Check your details and then click "Finalise". Your account is now activated!